Article II, Section 27 of the Philippine Constitution provides that the State shall maintain honesty and integrity in the public service and shall take positive and effective measures against graft and corruption.
In order to eliminate bureaucratic red tape, avert graft and corrupt practices and improve the efficiency of delivery of government frontline services, Republic Act 9485, otherwise known as the Anti-Red Tape Act (ARTA) was enacted. It aims to promote transparency in each office which transact with the public by the adoption of simplified procedures that will reduce red tape and expedite transactions in government.
The Civil Service Commission (CSC), in coordination with the Development Academy of the Philippines (DAP), the Office of the Ombudsman (OMB), and the Presidential Anti-Graft Commission (PAGC), to promulgate the implementing rules and regulations for ARTA.
In response to the mandate of the CSC for an effective implementation of ARTA, the Negros Oriental State University (NORSU), for its part, through the University President tasked the Office of the HRMO together with the other offices as service providers to prepare the Citizen’s Charter. Through this service standard, NORSU can communicate, in simple terms, information on the services it provides to its clients.
The following offices which provide frontline services were required to prepare their respective Citizen’s Charter:
1. University Registrar’s Office
2. University Cashier’s Office
3. University Library
4. University CARE Center
5. Student Affairs Office
6. University Clinic
Upon approval of the above Citizen’s charter, there were documented and posted in tarpaulins at the main entrance of each office. Per instruction of the University President, the approved Citizen’s Charter in Main Campuses I & II shall be the standard Citizen’s Charter in all campuses.
Aside from the Citizen’s Charter, an Anti-Fixer campaign and Frontline Services tarpaulin are displayed at the main entrance of NORSU. Similar postings are done in the external campuses such as Bayawan City-Sta. Catalina, Siaton, Bais City Campuses I & II, Guihulngan City Campus and Mabinay Campus.
Further, the Public Assitance/Complaints Desk was installed in every campus and manned by the Frontline Service Management Officers for assistance to the clients.