Services
Issuance of Certification
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STEP | CLIENT ACTION | SERVICE PROVIDER | PROCESSING TIME | PERSON RESPONSIBLE | REQUIREMENTS | FEES |
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1 | Asks for Request Form (Form 1) from the Registrar's Office | Issues Request Form | 3 minutes | Information Officer | none | none |
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2 | Fills up Request Form (Form 1) | Receives the duly accomplished form | 5 minutes | Information Officer | none | none |
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3 | Submits the accomplished form to the cashier and give payment | Issues Official Receipt | 2 minutes | Cashier | none | Php 50 |
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4 | Secures claim stub from the Registrar's Office and present the Official Receipt of payment | Receives the Official Receipt and issue the claim stub | 1 hour | Information Officer | none (Evaluation Form from the Dean's Office as appropriate) | none |
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5 | Presents claim stub to the Information Officer after 1 hour | Receives claim stub and release Certification | 5 minutes | Information Officer/ Registrar | Claim Stub, Authorization Letter, University Clearance for graduates | none |
Issuance of Diploma (First Copy)
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STEP | CLIENT ACTION | SERVICE PROVIDER | PROCESSING TIME | PERSON RESPONSIBLE | REQUIREMENTS | FEES |
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1 | Asks for Request Form from the Registrar's Office | Issues Request Form | 3 minutes | Information Officer | none | none |
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2 | Fills up Request | Form Receives the duly accomplished form | 5 minutes | Information Officer | none | none |
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3 | Secures claim stub from the Registrar's Office and present the Official Receipt of payment | Receives the Official Receipt and issue the claim stub | 7 days | Information Officer | Official Receipt of Graduation Fees, Retake Fees, INC Fees | none |
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4 | Presents claim stub to the Information Officer after 7 days | Receives claim stub and release Diploma | 5 minutes | Information Officer | Claim Stub, Authorization Letter, University Clearance | none
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Issuance of Diploma (Second Copy)
Issuance of Honorable Dismissal
Issuance of Transcript of Records, Form 137
Procedure of Filing Complaints
1. Aggrieved party submits letter of complaint to the University Registrar.
2. The University Registrar studies the complaint and forwards a letter to the person(s) concerned for response within 24 hours.
3. The University Registrar conducts the formal investigation meeting both parties.
4. The University Registrar makes the appropriate decision on the case at hand.
5. Further investigation may be made.
